Recover Therapy (“us”, “we”, or “our”) operate the https://recovertherapy.co.uk website (the “Service”).
All your Personal Data shall be held and used in accordance with the EU General Data Protection Regulation 2016/679 (“GDPR”) and national laws implementing GDPR and any legislation that replaces it in whole or in part and any other legislation relating to the protection of personal data.If you want to know more about what Personal Data we collect and hold, or want to exercise any of your rights as set out below, please contact us using the details below.
Recover Therapy are the controller of your Personal Data for the purposes of GDPR.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but not be limited to:
- First Name.
- Last Name.
- Postal Address.
- Email Address.
- Phone Number.
- Bank Details.
- Cookie & Usage Data.
You may provide us with information in a number of ways:
- By corresponding with us via email, in which case we may retain the content of your email messages together with your email address and our responses.
We may use your Personal Data to contact you with, marketing or promotional material and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications, by clicking 'Unsubscribe' on any email marketing material or by contacting Recover Therapy direct.
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies.
- Preference Cookies.
- Security Cookies.
Use of Data
Recover Therapy uses the collected data for various purposes:
- To provide and maintain our Service.
- To inform you about our products.
- Changes to our Service.
- To provide customer support.
- To gather valuable information so that we can improve our Service.
- To monitor the usage of our Service.
Retention of Data
Recover Therapy will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
In certain circumstances, once we have deleted or anonymised your data, we may need to retain parts of it (for example, your email address), in order to comply with our obligations under GDPR or other legislation, or for fraud detection purposes.
Transfer of Data
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your country where the data protection laws may differ than those within your area.
If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there.
Disclosure For Law Enforcement
Under certain circumstances, Recover Therapy may be required to disclose your Personal Data, if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Recover Therapy may disclose your Personal Data in the good faith, belief, that such action is necessary to:
- To comply with a legal obligation.
- To protect and defend the rights or property of Recover Therapy.
- To prevent or investigate possible wrongdoing in connection with the Service.
- To protect the personal safety of users of the Service or the public.
- To protect against legal liability.
Under GDPR, the main grounds that we rely upon in order to process your Personal Data are the following:
- Consent - in some circumstances, we may ask for your consent to process your Personal Data in a particular way.
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service (“Service Providers” or “Data Processors”). To provide the Service on our behalf, or to perform Service-related assistance, analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
For more information on the privacy practices of Google, please visit Google's Privacy web page.
Trusted Third Parties
In order to provide certain services, we will share your Personal Data with third party service providers. We will not share your Personal Data with any third party where it is not necessary to do so, or necessary to provide a service to you.
Circumstances when Personal Data may be shared include:
- Email logistics.
- Website development, where we may need to provide website FTP access to our trusted developers.
Links to Other Sites
We have no control over and assume no responsibility for the content or practices of any third party websites.
Making a Complaint
If you are unhappy about our use of your Information, you are also entitled to lodge a complaint with the UK Information Commissioner's Office.
0303 123 11113
You may contact us by telephone, email or in writing, regarding issues relating to this policy. Enquiries should be directed to David Gilmour, our office contact details are published in the footer below.
We reserve the right to update this privacy at any time. We may also notify you in other ways from time to time about the processing of your personal information. This policy was last updated; Saturday 24th of February 2024.